HLSL is proud to announce our participation in the Community Health and Social Services Network’s (CHSSN) new Patient Navigation Network (PNN), an initiative designed to improve access to health and social services for English-speaking communities across Quebec. The project is supported by $995,000 in funding from the Secrétariat aux relations avec les Québécois d’expression anglaise (SRQEA).
While many Quebecers face both the challenges of navigating the complexities of the provincial health system and the stress of their medical situation, the PNN represents a significant step toward addressing persistent linguistic barriers faced by English-speakers when accessing care. Language plays a fundamental role across the entire continuum of healthcare, serving as the main channel for communicating symptoms, diagnosis, treatment planning, and following medical instructions. Clear communication—especially when delivered in a patient’s preferred language and in plain terms—is closely associated with greater safety, fewer medical errors, and improved health outcomes.
Through this initiative, patient navigators will be deployed in 11 regions to help individuals better understand and navigate the health and social services system.
The Lower St. Lawrence is among these 11 regions, and HLSL has been chosen to be the administrators of this new role in our region.
“This initiative marks an important milestone in strengthening access to care for English-speaking communities,” shared Jennifer Johnson, Executive Director of CHSSN. “By building a coordinated network of patient navigators, we are reinforcing connections between communities and the health system.”
HLSL is currently hiring for this position, for information please contact Anna Cone at acone [at] heritagelsl.ca
Read more about this initiative in the press:
CBC Breakaway (interview with Jennifer Johnson)
CBC Let’s Go (interview with Steve Guimond)
